1. Service Overview
The website datalogmatic.com ("Datalog") is operated by Civilprom. Datalog provides a support service for uploading and submitting audiovisual titles to Amazon Prime Video.
- Receiving and reviewing files.
- Formatting metadata.
- Submitting via approved partner tools.
2. No Guarantee of Acceptance
Acceptance is at Amazon's discretion. No guarantee is given unless Publication Guarantee is purchased.
3. Publication Guarantee and Refund Policy
- With guarantee: full refund if Amazon refuses publication.
- Without guarantee: no refund if refused.
4. Processing Timeframes
Average timeframe may be up to 160 days from submission.
5. Client Obligations
- Provide content with necessary rights.
- Meet technical specifications.
- No illegal or infringing content.
6. Liability
- Editorial or technical decisions by Amazon.
- Delays caused by Amazon.
- Indirect damages or loss of income.
7. Pricing and Payment
All prices in euros, excl. taxes. Payment before submission.
8. Personal Data
Processed according to our Privacy Policy.
9. Changes
Applicable to orders placed after publication of new terms.
10. Governing Law and Jurisdiction
French law applies. Courts of Datalog’s registered office have jurisdiction.